Enhancing the B2B experience: Streamlining Uniket's merchant platform

Enhancing the B2B experience: Streamlining Uniket's merchant platform

Enhancing the B2B experience: Streamlining Uniket's merchant platform

ABOUT UNIKET
ABOUT UNIKET

What is Uniket ?

What is Uniket ?

  • Uniket B2B is India’s largest B2B wholesale marketplace designed to connect retailers and businesses with verified suppliers.

  • The platform enables bulk purchasing of footwear, apparel, accessories, and more at wholesale prices, ensuring direct access to authentic, GST-compliant products from top brands and manufacturers.

TARGET AUDIENCE
TARGET AUDIENCE
  • Small & medium retailers looking for bulk purchases at competitive prices.

  • Wholesalers & distributors who need streamlined ordering & inventory management.

  • E-commerce Sellers seeking reliable bulk procurement solutions.

  • Enterprise Businesses with recurring bulk ordering needs.

RESEARCH & PAIN POINTS
RESEARCH & PAIN POINTS

Research methods

Research methods

📊 Competitive Analysis
Benchmarked against leading B2B platforms to assess feature gaps.
🔍 User Interviews
Conducted interviews with 10-12 existing customers for Uniket, including telephonic and offline visits to retail shops.

  • Difficulty navigating key sections.

  • Lack of intuitive interaction and poor discoverability of features.

  • The old design lacked a cohesive narrative, making it difficult for users to follow a clear journey or understand the platform's value proposition.

  • The current layout feels static and visually unappealing.

  • Inconsistent branding and lack of modern aesthetic.

  • High bounce rates and low engagement with CTAs.

CHALLANGE
CHALLANGE

Problem statement

Problem statement

  • Lack of structured navigation, leading to confusion for users.

  • No seller-wise breakdown, making order management inefficient.

  • Lack of bulk ordering features, making it difficult for businesses to place large orders efficiently.

  • Limited tracking & order status visibility, causing customer frustration.

  • Lack of quick reorder options, impacting repeat purchases.

  • Absence of user engagement tools like product reviews.

Goal

Goal

To enhance usability, improve transparency in ordering, and create a frictionless bulk purchase experience.

PROPOSED SOLUTIONS
PROPOSED SOLUTIONS

Login & onboarding page enhancements

Login & onboarding page enhancements

  • More engaging and seamless introduction to Uniket with an animated splash & onboarding video.

  • More inclusive & accessible with multilingual support and localized OTP verification.

  • Smoother login experience with real-time feedback and error handling.

  • Stronger personalization with category selection and notification opt-ins.

📌 Impact: Improved onboarding experience and reduced drop-offs.

Homepage enhancements

Homepage enhancements

  • More user-friendly navigation with quick-access category carousels & improved search.

  • Stronger discount visibility with structured offers & tiered savings breakdowns.

  • Personalised shopping experience through recommendations & "mostly viewed product" sections.

  • Revamped UI with improved product discovery sections.

  • Clearer brand and budget friendly products section for seamless browsing.

📌 Impact: Improved user engagement and easier access to top deals.

PLP (Product Listing Page) Enhancements

PLP (Product Listing Page) Enhancements

  • New filtering and sorting options for better product discovery.

  • Grid and list view toggle to accommodate different browsing preferences.

  • More visible stock availability and margin information.

  • Improved thumbnail previews with more relevant details upfront.

📌 Impact: Faster decision-making and better product visibility.

PDP (Product Detail Page) Enhancements

PDP (Product Detail Page) Enhancements

  • Enhanced Seller Transparency & Comparisons

  • Improved Stock Availability Messaging

  • Bulk Pricing & Discounts More Visible

  • Better Purchase Flow & Decision-Making

  • New image zoom and 360-degree product view.

📌 Impact: Increased trust and informed purchase decisions.

Navigation & cart redesign

Navigation & cart redesign

  • New bottom navigation for easy access to Home, Brands, Offers, and Account.

  • Cart now includes seller-wise grouping, making it clear which items belong to which vendor.

  • Out-of-stock alerts prevent checkout failures.

  • Better visibility of discounts and savings.

📌 Impact: Users can navigate faster, track purchases better, and avoid shopping errors.

Optimized checkout process

Optimized checkout process

  • Step-based checkout process (Address → Payment → Review).

  • Address verification ensures correct shipping information.

  • Introduced 'Buy Now Pay Later' within payment options for flexible transactions.

  • Real-time credit availability checks prevent failed transactions.

  • Clear seller-wise order breakdown with estimated delivery dates.

📌 Impact: Reduces cart abandonment and ensures a smooth purchase experience.

Improved order management & tracking

Improved order management & tracking

  • Real-time shipment tracking (Order Placed → Confirmed → In Transit → Delivered).

  • Users can filter orders by time, status, or search by Order ID.

  • Invoices can now be downloaded directly from the order page.

📌 Impact: Helps users manage bulk orders more efficiently and reduces dependency on customer support.

Faster Reordering & Post-Purchase Engagement

Faster Reordering & Post-Purchase Engagement

  • The 'Buy Again' button enables quick reordering of previous purchases.

  • Users can now leave reviews, upload images, and provide feedback.

  • Encourages better engagement and builds trust among buyers.

📌 Impact: Increases repeat purchases and customer retention on the platform.

WEBSITE INSIGHTS
WEBSITE INSIGHTS

Explore My Design

Solutions

Explore My Design

Solutions

Explore My Design

Solutions

CHALLANGES & LEARNINGS
CHALLANGES & LEARNINGS

Challange Faced

Challange Faced

  • Balancing Feature Complexity & Usability: Ensuring the platform remains feature-rich yet simple for B2B users.

Bounce Rate: Reduced by 12%.

  • User Adoption Resistance: Many traditional B2B buyers were accustomed to manual processes, requiring strong onboarding support.

Learnings

Learnings

  • Incremental improvements & strong user education help drive adoption.

FUTURE SCOPE
FUTURE SCOPE

Future Recommendations & area for improvements

Future Recommendations & area for improvements

  • AI-Driven Recommendations: Personalized product suggestions based on past purchases.

  • Automated Bulk Reordering: Smart reordering reminders for frequently purchased items.

  • Multilingual Support: Expanding to cater to non-English-speaking B2B merchants.

DESIGN ASSETS
DESIGN ASSETS

Design system, dev handoff & design QA

Design system, dev handoff & design QA

Design system, dev handoff

& design QA